1. Scope of Warranty

Our warranty applies only to physical products, such as eBooks, print materials, merchandise, or any tangible goods purchased through our website. This warranty does not cover services, digital downloads, or non-tangible goods unless otherwise stated. We take pride in the accuracy and quality of the content we produce and distribute, ensuring that our products are free from defects in material or workmanship at the time of delivery.

2. Warranty Coverage

For eligible products purchased through lonyvr.xyz, we offer the following warranties:

  • eBooks and Digital Products: If there is a problem with the download link or file corruption that prevents you from accessing the purchased material, we will replace the digital product at no additional cost within 30 days of your purchase.
  • Merchandise: We offer a 30-day warranty from the date of purchase against manufacturing defects (e.g., issues with printing, stitching, or fabric quality). If you receive a defective product, we will replace it or offer a full refund, at your discretion.
  • Courses and Webinars: If you experience technical issues preventing access to a paid course or webinar, we will provide troubleshooting support or a full refund within 14 days of purchase.

3. Warranty Exclusions

The warranty does not cover the following:

  • Damages caused by misuse, accidents, or improper handling after receipt of the product.
  • Products that have been altered or modified in any way.
  • Any issues that result from normal wear and tear.
  • Loss of digital content due to user error, such as loss of login credentials or failure to download products on time.

4. How to Make a Warranty Claim

If you believe your purchase is eligible for a warranty claim, please follow these steps:

  1. Contact us: Reach out to our customer service team at admin@lonyvr.xyz within the applicable warranty period.
  2. Provide details: Include your order number, a description of the issue, and any relevant photos or screenshots (for physical goods).
  3. Return process: If necessary, we will provide instructions for returning the defective product. You may be asked to ship the product back to us at no additional cost.

Once your claim is verified, we will either send you a replacement or issue a full refund, depending on your preference and the nature of the claim.

5. Refunds

Refunds for defective products or services will be processed as follows:

  • Physical Products: A full refund will be issued once the returned item is received and verified as defective.
  • Digital Products: Refunds for digital content will be issued within 30 days from the original purchase date if the digital product is found to be defective or inaccessible.
  • Services: If a paid service (such as an online course or consultation) is not as described or fails to function as expected, we will provide a full refund within 14 days of the purchase date.

6. Limitation of Liability

To the fullest extent permitted by law, Lonyvr.xyz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the product purchased.

7. Changes to Warranty Policy

We may update or modify this Warranty Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this page periodically for any updates.

8. Contact Us

If you have any questions or concerns about our warranty policy or need assistance with a product, feel free to reach out to us: